Question 1

How long is the free trial?

Accepted Answer

Every plan includes a 14-day free trial with full access to all features. No commitment to start.

Question 2

How much does Finsense cost?

Accepted Answer

Plans start at €29 per month for freelancers and micro businesses, with larger plans adding schedules, payroll and a staff portal. Every plan starts with a 14-day free trial — see the pricing page for details.

Question 3

Is VAT included in the prices?

Accepted Answer

No — all listed prices exclude VAT. Tax is calculated automatically at checkout based on your country: customers in Bulgaria pay 20% VAT, EU customers pay their country's rate, and EU businesses with a valid VAT number are not charged VAT (reverse charge). Outside the EU no VAT is charged.

Question 4

Does Finsense handle VAT and NRA reporting?

Accepted Answer

Yes. Finsense supports VAT invoicing, keeps the purchase and sales ledgers, and exports the returns in the NRA format — ready for your accountant.

Question 5

Can I cancel my subscription anytime?

Accepted Answer

Yes, you can cancel your subscription at any time. You keep access until the end of the paid period, after which the instance is suspended. If you change your mind in the meantime, you can resume the subscription from the portal with one click before that date — no interruption and no new payment. A suspended instance keeps its data for 90 days — during that time you can reactivate and pick up where you left off, and we send email reminders before the deadline. After the 90 days the instance is closed, and the data is permanently erased after a further 30-day grace period.

Question 6

How does changing plans work?

Accepted Answer

Anytime from the customer portal. When you switch to a more expensive plan, the change takes effect immediately and the difference is charged pro rata for the remaining period. When you switch to a cheaper plan, your current plan stays active until the end of the paid period and the new one starts from the next period — payments already made are not refunded. The Enterprise plan is not available via self-service — contact us with an inquiry.

Question 7

Which currencies are supported?

Accepted Answer

Finsense supports all major world currencies with automatic daily exchange rate updates from the European Central Bank.

Question 8

What languages does Finsense support?

Accepted Answer

Finsense is available in 10 languages: English, Bulgarian, German, French, Spanish, Italian, Portuguese, Dutch, Polish, and Romanian.

Question 9

What kind of support is available?

Accepted Answer

All plans include email support. Business and Enterprise plans include priority support with faster response times.

Question 10

Where is my data stored?

Accepted Answer

All data is stored in secure EU data centers, fully compliant with GDPR and European data protection regulations.

Question 11

Can I migrate from another tool?

Accepted Answer

Yes! We support CSV and Excel import for expenses, income, and client data. Our support team can help with migration.

Question 12

Do you offer self-hosted solutions?

Accepted Answer

Yes, our Enterprise plan includes a self-hosted option with dedicated support, custom integrations, and SLA guarantees.

Frequently asked questions

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